Bouncing Angels - Phone

Best quality in the business. Staff is excellent and very knowledgeable. These inflatables are worth the wait.

Excited to start a water slide business in Phoenix AZ! After looking at multiple companies and reading reviews I decided to give Bouncing Angels a try. I called in March, 2021 and spoke with Martin. Very knowledgeable employee, help answer all my questions. He explained upfront it would be mid July before I received my order because of how busy they are.

I understood. I put my $200 deposit down for an 18ft water slide. Two weeks later I ended up calling him and putting another $200 deposit for a 16ft water slide. As I'm waiting, I had a 12 by 12 shed built in my backyard to store the slides (Over $2500 in cost), purchased multiple tables and chairs, tarps, laptop ($1500) strictly for business and other smaller items.

I called Martin in July and he said they were behind and we have to push the dead line back to end of July, again, understood, didn't make a big deal, just a bummer since I wanted August and September to see how the business would do. Here we are in August, I called Martin on the 9th and asked him for status. He apologized, and said he would get with the production manager to find out where they are with my order and would call me back by end of day. August 17, and no call from anyone.

It's laughable at this point, I'm not even mad, just be real and tell me what is going on with my order, am I getting the slides just to store them in my shed for the winter? I can just imagine trying to get a slide repaired when I can't even get them in the first place.

Order my inflatables in February 2021 was told they would be sent by April 2021 didn't get them until July 2021. No communication about anything, even when it was finally shipped I got nothing from the company about it being shipped. On top of all that they didn't ship it to me. They sent it to the trucking company terminal that was 2 hours away. I wouldn't purchase another bounce house from Bouncing Angels.

BUYER BE WARE! Ordered a slide in March and had email confirmation I'd get slide in 10-12 weeks. I was told when I called to check on order that it would not be on time when I had already advertised this slide to customers and rented it. Finally got it and it came without led zipper installed, not enough stakes to safely tie down, no advertisement attachment like I was told I'd get in order.

Owner argued with me over hour about sending the slide back(even though it was rented so I would loose over $1500 if I sent it back)/taking to Atlanta to get repaired which would take 5 hours round trip and then didn't want to pay for my gas and time even though I shouldn't have to take slide to get repaired in the first place. finally concluded that because I'd have to come down on price to rent as is, he'd pay me for the lost money the weekend of the fourth due to it not having led capability, $250 to take to Atalanta and pay for repair which was fine but when I called tell him it would be longer than we planned to get slide to Atlanta, he said he only agreed to pay bill for led installment.

I really don't understand how this is business is successful with an owner like this. Also, the slide I got was only 18' tall but is heavier than all of my bigger slides up to 21'. Which owner bragged how light it was. He literally kept repeating himself about how great his units are the whole time we were on the phone. I don't understand how this business is still going the way it's being operated!

For over 10 years I have had the pleasure of having bouncing angel make us many inflatables for our businesses. to this day all the units are still in operation and used pretty much every week! Thank you for the amazing staff and we look forward to many more years! The vinyl is the top quality, the stitching never comes apart

Great people and products! A pleasure to do business with. Thanks for my new combo!

Great people with great customer service. 80% of my inflatables have come from these guys. Because of how they have took care of me I will be a lifetime customer.

Bouncing Angels offers quality construction, the BEST color combinations of any manufacturer, and personal service that makes you feel like you are the most important order of the day. If you have a question, it's answered promptly and courteously. If you need a rush order, it's on your doorstep in no time. If you want a customized inflatable, it's designed and made to your exact specifications.

We have worked with Gary and his team on many occasions and have never been disappointed. In fact, the service and quality of the equipment exceeds our very high expectations every time we place an order.

I have 6 units from John and Gary they build good stuff and it is attractive to the customer. I have had a very good experience thus far this past year 2012 with all of the units i purchased from them. They are right on or very close to the shipment and delivery date of their equipment and friendly to work with, i had a small issue of forgetting stakes and patch kits but they sent them out the day i called and notified them. I highly recommend them to anyone looking to purchase equipment.